What Are Remote Managed Services and How Can They Benefit Your Business?

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What Are Remote Managed Services and How Can They Benefit Your Business?

Feb 11, 2021

Since COVID-19 started, about one in four businesses have increased their use of online platforms to offer goods and services. Whether or not you're relying on online tools, your business can still benefit from remote managed services. With a service provider, you can cut costs, improve your productivity, and grow!

What are remote managed services exactly, and how can they help your business in 2021?

Keep reading to find out! In this guide, we'll review everything you need to know, including the benefits of managed services. Then, you can make an informed decision for your business.

Read on to learn more!

What Are Remote Managed Services?

First, let's answer the question that's likely lingering in your mind: what are remote managed services?

These services allow a third-party service provider to take responsibility for a part of your business. In most cases, they help provide IT support.

In the past, IT support used a break-fix repair model. You had to wait until something went wrong before calling for help. Today, you can take a proactive approach to your IT infrastructure.

By taking this proactive approach, you can protect your business before small problems become big issues. With many companies relying on their e-commerce websites to reach customers or the cloud to work remotely, managed IT services are essential.

By hiring remote monitoring services, you won't have to stress out over computer problems or server issues. Instead, you can work with the peace of mind that your remote team is on the job.

The Benefits

Now that you have a brief understanding of remote managed services, let's talk about the benefits! Here are a few ways hiring a remote managed service provider can boost your business.

1. Cut Down Downtime

How much time do you waste when your systems go down? Your business could lose customers, who will likely feel frustrated with the user experience they receive. Meanwhile, your team could feel annoyed that they can't access the software and tools necessary to do their jobs.

When your network crashes, it disrupts your entire workflow. Meanwhile, you'll have to waste valuable time fixing the issue.

With remote monitoring services, you can reduce this downtime. Your remote team will provide the fast, proactive support you need to get back up and running.

Meanwhile, you won't have to stop everything to fix burdensome IT issues. Trying to solve these issues alone can become time-consuming. You could waste time and money trying to solve an unfamiliar issue.

Instead, you can focus on your customers while your managed services team handles the problem.

Their ability to get you back up and running immediately can help boost productivity and improve your ROI.

2. Boost Your Security

As hacks become more common, consumers are becoming increasingly concerned about their private information. They want to know they can trust a business with their credit card numbers, addresses, and other private details.

If a company has a history of getting hacked, consumers could have a difficult time trusting that business.

In fact, small- and medium-sized businesses are targeted in 40% of cyber-attacks.

Hackers are becoming smarter than ever, too. Do you have a plan in place to keep hackers at bay? Are your security protocols up-to-date?

If your security system is falling behind, you could become vulnerable to an attack.

Choosing remote managed services could help protect your business. Your provider will keep your systems up-to-date, allowing you to protect customers.

When customers realize you have the best security available, they'll feel better about trusting you with their private information. Then, you can attract more customers and retain those customers, boosting your ROI.

3. Automation

Automation is becoming a more important resource for many businesses. If you're not automating your processes, you could waste valuable time and money.

By choosing remote monitoring services, you can make changes with your business in mind. For example, your providers can create customized alerts based on your needs. Instead of completing manual checks, you can save time knowing it's all automated.

4. Help On-Demand

Your in-house IT team might not know everything necessary to provide the technical support you need. That's okay. By choosing remote managed services, you have on-demand access to an entire team of specialists.

You won't have to fill your in-house team with different experts in different fields. Instead, you can call your remote managed provider and tell them what you need.

They'll make sure you have the best solution for solving that issue.

Meanwhile, you won't have to wait around to get help. Instead, you'll have peace of mind that your team is only a call away.

5. Compliance

Is your company up-to-date with the latest compliance regulations? Technology changes daily. With remote monitoring services, you won't have to stress about falling behind.

Instead, your remote team will review your systems to keep you compliant.

6. Collaboration

Is your team working remotely this year? You'll need a way to communicate and collaborate outside of the offices. Your managed services team can help.

They can provide your remote team with the tools you need to work efficiently and effectively. They'll ensure you have a system with real-time collaboration built-in. With the right tools, you can set up virtual meetings, share documents, and communicate without an issue.

7. Reduced Costs

You don't need to hire an entire in-house IT team to get the job done. Instead, consider these benefits of remote managed services. In addition to these benefits, you can also cut back on overhead costs.

You won't have to hire, train, and manage an entire in-house team. Instead, you can use your managed service team when you need them. They'll support your organization and help you manage your IT spend.

By hiring a managed IT team, you can reduce costs and help your business grow.

Remote Managed Services: 7 Ways to Set Your Business Up For Success

Don't let a hack or old systems cause you to fall behind this year. Instead, consider these benefits of remote managed services. By hiring remote providers, you can set your business up for success in 2021.

Eager to get started? We're here to help.

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